Running a £80 million turnover products and service business in the retail sector, I worked with DCI for 9 months to drive a complete organisational transformation. My division had been created by multiple acquisitions in a short period leaving many integration tasks incomplete. In the first instance we addressed the problem of profitability analysis, creating an extensive database that gave us a real insight into the true profitability of our products and customers. On the basis of this we were able to make important and robust decisions about the business organisation and the portfolio of products and services. We also Read More »
